We have a 30-day return policy, which means you have 30 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at hello@xlash.com. Please note that returns must be sent to the following address:

Return address:
Bonver Logistics
Xlash
Gåshaga Brygga 1
181 66 Lidingö

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your parcel. Items sent back to us without a return first having been requested will not be accepted.

If you have any questions about returns, you can always contact us at hello@xlash.com.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care products (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions about or problems with a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to make sure you get what you want is to return the item you have and, once the return has been approved, purchase the new item separately.

14-day right of withdrawal in the EU
If goods are delivered within the EU, notwithstanding the above, you have the right to withdraw from or return your order within 14 days, without giving any reason. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, it will be issued automatically to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process the refund before it appears on your account.

If more than 15 business days have passed since we approved your return, please contact us at hello@xlash.com.