Our delivery options are Postnord, Early Bird and Bring.

We offer free shipping on orders over 399 SEK via a free shipping option at checkout (within Sweden). Outside Sweden: please see local shipping costs at checkout.

When you place an order, you'll receive an email with delivery information as soon as the package has been shipped from our warehouse.

Our delivery time is usually 2–5 business days. However, the time may vary depending on which shipping method you choose.

Unfortunately, we can't guarantee that the delivery address can be changed after an order has been placed. Please contact our customer service here and we'll look into whether it's possible.

Contact our customer service here and attach clear photos showing the damage, and we'll help you.

File a claim with the carrier and then get back to our customer service here with your case number and a clear photo of the damage, and we'll help you further.

Packages delivered to a pickup point or parcel locker that aren't collected within the specified storage period will be returned to us. In such cases, a fee of 99 SEK will be charged to cover costs.

We don't include a physical delivery note in the package. Your order confirmation, sent to your email at the time of purchase, serves as your receipt. You can also always log in to your account to view your orders there.

Unfortunately, it's not possible to change the payment method after the fact. If you have questions about your payment, please contact the relevant payment provider directly.

The invoice is sent by email once your order leaves our warehouse, and it's also available in the Qliro app. The "Buy now, pay later" payment method usually has a due date of 1–2 months from when the order was shipped, and invoices are sent out on the 14th of each month.

You'll receive an email when the invoice is ready to be paid, and if you use the Qliro app you'll also get a notification (if notifications are enabled). If you have questions, please contact Qliro customer service.

The order confirmation can sometimes take a while. Please check your spam folder, and if you still haven't received it by the following day, feel free to contact our customer service here.

Unfortunately, it's not possible to add products to an order that's already been placed. Please place a new order for the desired item instead.

Contact our customer service here and attach photos of the product, and we'll help you further.

Contact our customer service here and attach clear photos of your package, and we'll help you.

Yes, you can. Log in to your account via our website. There you'll see an overview of your orders, where you can choose to cancel or return your order.

We offer a 14-day right of withdrawal. Log in to your account via our website. There you'll see an overview of your orders, where you can choose to withdraw from or return your order.

No, unfortunately we can't process a return or claim for items not purchased directly from us. Please contact the store where you purchased the item.

Yes, you can. Please contact our customer service here.

Received and approved returns are processed and refunded within 30 days.

Contact our customer service here and we'll help you. Here you can read more about claims.

We don't offer a satisfaction guarantee. Used products can't be claimed if they don't meet your expectations.

Xlash Original and Xlash Sensitive contain different active ingredients – but both deliver clear, noticeable results.

Xlash Sensitive has a mild, hypoallergenic and prostaglandin-free formula, specially developed for those with sensitive skin or eye area. It's built on a Multi-Peptide Complex that extends the lashes' growth cycle and reduces lash loss, and contains Bioactive Algae and Vegan Keratin Complex that strengthen, repair and help prevent lash breakage. The product is used twice daily and gives stronger, healthier and longer lashes with visible results within 6–8 weeks.

Xlash Original is applied once daily and has an active, effective formula with prostaglandin analogues (PGA) that deliver visible results after as little as around 28 days, depending on your lashes' natural growth cycle. The formula contains Biotin, which strengthens and lengthens the lashes, Rosemary extract, which stimulates the hair follicles and improves circulation, and Hyaluronic Acid, which hydrates and helps prevent lash breakage.

All our serums are made in Sweden and developed to give you stronger, fuller and longer eyelashes.

Yes, Xlash contains a very low dose of a prostaglandin analogue – Dechloro Dihydroxy Difluoro Ethylcloprostenolamide (DDDE) – which helps extend the lashes' growth cycle and stimulate new growth.

DDDE is a well-proven active ingredient that very effectively extends the growth phase of the lash cycle, resulting in longer, fuller and stronger lashes.

Like all our products, Xlash Eyelash Serum complies with EU cosmetic legislation and safety regulations, and is thoroughly tested for safe use.

We recommend using the serum for at least 28 days to achieve the best results.

However, the time it takes to see an effect can vary between individuals – depending on where you are in your natural lash cycle, results may appear sooner or take a little longer.

No. Lash Booster doesn't replace your Xlash Eyelash Serum, it complements it.

Lash Booster is a serum-infused mascara that delivers immediate results while helping to care for your lashes. For the best results, use them together for a perfect balance of long-term care and instant effect.

Rejuvenating Eye Gel Patches – With an intensely hydrating formula containing HA7 (seven types of hyaluronic acid amino acids) and lavender extract, Rejuvenating helps hydrate the eye area, plump the skin and reduce under-eye bags.

Awakening Eye Gel Patches – Enriched with radiance-boosting Vitamin C that evens out skin tone and helps reduce pigmentation. Caffeine revives tired eyes, counteracts dark circles and gives the skin a fresh, plumped look.

Super Youth Retinol Eye Gels – Reduces fine lines thanks to active ingredients like bakuchiol, retinol and peptides. Use as part of your evening routine 15 minutes before bed for firmer, smoother skin.

Calming Eye Gels – Soothes and cools the eye area. Contains aloe vera, cucumber extract and 7x hyaluronic acid to hydrate the skin and create a cooling, calming and plumping effect.

All our products are now 100% vegan. This means our entire range is developed without any animal-derived ingredients.

You can buy Xlash products directly here on our website, as well as from selected retailers. To find your nearest store or see all our retailers, visit our retailer page here.

You can find the ingredient list on the respective product page.

Log in to My Account to view your order history.

Please contact our customer service here.

Please contact our customer service here.

Yes. Every purchase you make with us earns points and is linked to the email address you used when shopping. You can use and redeem these points for rewards (free products) once you have logged in to your Xlash Rewards account for the first time. If you are missing points, you are welcome to contact our customer service.

Yes. You can collect and use points regardless of where you are, as the points are linked to your email address. Just remember to log in to your Xlash Rewards account to be able to use your points and redeem your rewards.

First of all, congratulations! Haven't received your birthday points? Contact us via our form and we will help you further.

Your points will be registered as soon as your order is paid. If you are missing points after 24 hours, you are welcome to contact us via our form.

You can terminate your membership at any time by contacting us here.

Once you have reached any of our four point levels, you can receive a free product with your next purchase over 300 SEK.

Once your return has been processed and the money refunded, we will deduct the points you earned from the purchase. If you only return part of the order, we will only deduct the points for the products you send back.

Did your order include a free gift that you redeemed with points? If you return all items in the order, you must also return the free gift. If you keep products worth at least 300 SEK, you may keep the free gift. Do you have any questions? Contact us via our form

Log in to your account and open the Xlash Rewards panel at xlash.com. There, you can see your point balance, and under Point Activity, you will find a history of the points you have earned and spent. In the panel, you will also find your rewards, including discount codes you have redeemed but not yet used.

Once you have reached any of our four point levels (500, 1000, 2000, or 3000 points), you can exchange your points for a free product. You just need to make a purchase of at least 300 SEK. Here is how to do it:

1. Log in to your account and open the Xlash Rewards panel. There, you will see how many points you have and which gifts you can redeem.
2. Click "Redeem gift" next to the gift you want and copy the code.
3. Make a purchase of at least 300 SEK on xlash.com and also add the product you chose as your gift to your shopping cart.
4. Paste the code under "Discount code" in your shopping cart. The price of the gift will then be deducted, and it will be free.

No, it is free to become a member of Xlash Rewards. You create an account and start collecting points immediately.

Xlash Rewards is an offer in itself and cannot be combined with other gifts and offers, such as kits or discount codes.

You can redeem one gift per order. If you have enough points for more gifts, you can save them for your next purchase.

Points are linked to the email address you used when making your purchase. Did you shop using a different email address than the one you have for your Xlash Rewards account? Contact us via our form and we will assist you.

Yes, your points are valid for 1 year. Make sure to redeem them before then.

The code is valid for 1 year from the date you redeemed it. You can find your redeemed codes in the Xlash Rewards panel when you are logged in.

Log in and open the Xlash Rewards panel. There, you will find your personal referral link to share with your friends. When your friend makes a purchase through the link, you will both receive the benefits. Please note that the friend must complete a purchase. Simply clicking the link or creating an account is not enough.

You can find all information about cookies here.

Here you will find our ambassador page with all the information.