Money Back Guarantee
We stand by the quality of our products and feel confident that you will be satisfied with your results/purchase. Therefore, we have a Money Back Guarantee on our Xlash eyelash serum. If you don’t see any increase in lash length or thickness, you can have your money back. In order to be eligible, you need to have used the serum daily for a minimum of 8 weeks without seeing results. 90% of our users see results already after 28 days, but it is individual and can sometimes take up to 12 weeks.
How to receive your money back
If you don’t see a noticeable increase in lash length and thickness after 8 weeks of daily use, contact Xlash Customer Support to begin the money back process. Contact customer support here.
To qualify:
You must have bought the product on the official Xlash website.
You must have used the product daily for a minimum of 8 weeks.
You must have contacted us at a maximum of 12 weeks after you made the purchase.
You must provide a before and after photo of your lashes to our Customer Support team and answer a set of questions about your experience.
You must ship the product back to Xlash at your expense.
- Only valid if you bought the product directly from Xlash.com in Sweden, Norway, Denmark, Finland, Netherlands, Belgium, UK & Poland.
If any suspicion for fraud, Xlash has the right not to offer a person the guarantee.
Internal process
We receive the name and contact details from every person who requests the money back guarantee. We list them in a database so we can double check that the same person doesn’t claim it multiple times.
We request that the customer sends the product back to us at their expense.
We pay the customer back after we receive the products. Instead of directly paying the customer back in money, we offer them a store credit.