Where do XLASH ship to?

XLASH Cosmetics ship worldwide with the exception on countries we have exclusive partnerships with. If you can’t choose your location please contact [email protected] and we will help you out.

How long does it take to ship?

Processing takes 1 to 2 business days. Then one of our carriers such as Royalmail, DHL or UPS takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

How do I know my package has been delivered?

As soon as your order is ready for pick up you’ll get an email confirmation.

I haven’t received my package, what might have happened?

Don’t worry, track your order though THIS LINK, if you still can’t find the location of your package please contact us at [email protected] and we will help you.

What is the freight cost of XLASH shipments?

Xlash offers you free worldwide shipping.

If I need to return my product, how may I proceed?

If you want to return your product please contact us at [email protected]

Will I be charged VAT & Duties?

For customers shipping within the EU:
If you are located within the EU, you can place the order on our EU website to avoid the importing tax. We ship from Europe for the orders from our EU website.
Customers will be responsible for any duty/tax charges if they have placed an order from our IO website that is intended to be shipped to a country within the EU.
If you are located outside of the EU or the United States, you assume the responsibility of an importer.
For the exact amount of these charges, please consult your local customs office before purchase as we will not be able to cover for these charges.

For Express Shipping:
Duty / VAT taxes may happen for any country and you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, you will be denied any refund to cover the additional costs this might incur even if you do not receive the product. Skriv om (!!!!)

Why isn't my postcode accepted?

You may get an error message regarding your postcode for various reasons. This is to ensure that parcels can be delivered correctly and on time without address issues.

Please make sure that the postcode matches the town and county.

It should also be in the correct format without any symbols.

Can the delivery country be different from the billing country?

Yes, if you pay with credit/debit card.

Can I use Xlash if I have sensitive skin?

The safety of Xlash has been demonstrated in several studies conducted by independent research laboratories. Xlash has been shown in these tests to be safe when exposed to the skin and eyes in adult studies. As always we recommend you to do a patch test on the back of your ear or on your wrist, 48 hours before use.

Does the product work?

XLASH gives your lashes both length and strength. But you have to be patient and give the product time to affect your lash growth. Within 4 weeks you will see your lashes have grown longer but we recommend using the product for a longer time to really see amazing results.

How can I find out more information about a product?

If you want to know more about us and our products please contact us at c[email protected] or visit our product pages for more information.

Will my product melt/dry/freeze/expire/etc.?

The Expiration date for Xlash is 6 months after opening the products seal. And 3 years if unopened

We recommend you to store the products in an ambient and dry environment. An example of such a place can be your fridge.

Are Xlash products cruelty-free?

Yes, our products are NOT tested on animals.

Are Xlash products vegan?

Xlash is 99.8% vegan. The formula contains a lactose enzyme to stabilize all pH values.

What skin types are Xlash products suitable for?

Xlash is for all skin types but you should always do a patch test 48 hours before use.

Easily apply a thin layer of serum on your forearm and see how your skin reacts, if no reaction occur, your good to go!

Where are your products produced?

Our products produced in the UK, France and South Korea(Gel pads).

What shelf-life do Xlash products have?

The expiration date for Xlash is 6-8 months after opening the products seal. And it is 3 years if unopened.

How to store my Xlash products?

We recommend you to store the products in an ambient and dry environment. An example of such a place can be your fridge.

Can I use Xlash Eyelash Serum if I have lash extensions?

Yes, Xlash is oil free so it’s perfectly safe to use it on lash extensions.

My skin feels irritated after I’ve used Xlash.

Don’t worry, nothing in the Xlash formula is dangerous to the eyes and all skin types react differently. Probably you just got a reaction from one of our vitamin extracts. We do not recommend further use after a reaction. You can easily rinse it off with water since it water based. Please contact us at [email protected] and we’ll help you further.

What is your return & refund policy?

With thousands of customers every week, our goal is to keep them all satisfied. If you, against all odds, would be unhappy with any of our products that has been ordered from Xlash.co.uk, we offer to give you the money back. However we recommend you to use Xlash or Xbrow for at least 4-6 weeks to accomplish a good result. If you are not happy with any of our products please email us with your order number to [email protected]

Do you refund shipping cost if I return something?

No, we don’t. Please contact our customer support for more info: [email protected] on how to refund a product.

My refund is incorrect. What should I do?

Please contact us at [email protected] and we’ll help you sort this out.

When will I get my refund?

After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

I had an allergic reaction. Can I get a refund?

Yes, of course. Just contact us at [email protected] and we’ll help you further.

How long does it take to process a return?

From the moment you’ve emailed us the process takes around 1-2 weeks, depending on how fast the return reach us.

What should I do if I receive the wrong product?

If any product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the product to us in accordance with the returns procedure. You have to inform and contact us within 7 days from the day the delivered order. If you have any questions regarding returns, please contact us on email: [email protected]

I'm getting an error upon checking out, what should I do?

Depending on what error message you get you can try one or more of these steps:

  • Try in a different browser

  • Clear your cache memory and cookies

  • Check your bank account

  • Try later

  • Contact us at [email protected]

When will my credit card be charged?

Your transaction will settle within 24 hours of checkout.

What forms of payment do you accept?

On Xlash.co.uk we offer payments with Klarna, Credit/Debit Card (VISA, MasterCard, American Express, Maestro and Visa Electron).

With these options you can choose if you want to pay now, pay later or divide your payment.

We accept payments in following currencies; GBP, USD, EURO and SEK.

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

What can I do if my payment is declined?

All credit/debit card holders may be subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

Can I change my billing information?

Yes, if you contact us before we handle and send your order.

I didn't get my confirmation email. Did I place my order successfully?

If you didn’t get your confirmation email please contact us and we can help you.

Email: [email protected]

I was charged twice, what should I do?

Contact us at [email protected] with your payment information and we’ll help you further.

I'm getting an error upon checking out, what should I do?

Depending on what error message you get you can try one or more of these steps:

  • Try in a different browser

  • Clear your cache memory and cookies

  • Check your bank account

  • Try later

  • Contact us at [email protected]

I’m having problems with my payment, what should I do?

We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Order Summary” page.

Someone stole my credit card and purchased on your site, what should I do?

Don’t worry, please contact us at [email protected] and we will help you.

How do you ensure my personal data is protected?

Since we don’t store any Credit/ Debit card details.

What is Xlash Eyelash Serum?

Xlash Eyelash Serum is a timeless product with natural results.

It is created for the modern woman looking for products that give results and that works. Our beauty products are inspired by highlighting our natural beauty ideal in women around the world.

Combine successful science with effective natural extracts

Xlash Cosmetics was founded with the goal of creating an effective, affordable serum to stimulate the growth of eyelashes and eyebrows, using safe ingredients whose effects are scientifically proven.

We realized the need for a gentle alternative to expensive lash extensions that damage the lashes. Through a global and scientific approach, our company started a revolutionary journey for healthy eyelashes through our eyelash serum Xlash.

Xlash is a natural eyelash serum with scientifically proven effects.

How do I apply Xlash Eyelash Serum? (APPLICATION DIRECTIONS)

Every evening one hour before bedtime apply a thin layer of Xlash Eyelash Serum on the lashline, just like an eyeliner.

Will Xlash give my eyelashes more curl?

Xlash strengthens your lashes and makes them fuller and longer, but we can’t promise your lashes will curl. Therefore if you want curled lashes we recommend that you’ll try our very own Xlash Eyelash Curler.

How long do I have to use Xlash Eyelash Serum?

Within 4 weeks you will see your lashes have grown longer but we recommend using the product for approximately 6 weeks to really see amazing results.

How long will my results last?

When you have used Xlash for 6 weeks and gotten the results you want, you can start using the product 2-3 times a week just to keep the result.

Can I use makeup while using Xlash?

Yes, let the product dry before you apply your makeup.
We do recommend to apply the product before you go to bed in the evening so it will have the chance to work during the night.

Can I use Xlash if I have a lash extension?

Yes, Xlash is oil free so it’s perfectly safe to use it on lash extensions.

Can men use Xlash Eyelash Serum?

Yes, Xlash is a unisex serum.

Can children use Xlash Eyelash Serum?

No, We do not recommend children to use Xlash.

Can I use Xlash if I have sensitive skin?

The safety of Xlash has been demonstrated in several studies conducted by independent research laboratories. Xlash has been shown in these tests to be safe when exposed to the skin and eyes in adult studies. As always we recommend you to do a patch test on the back of your ear or on your wrist, 48 hours before use.

What ingredients do Xlash contain?

Active ingredients:

Biotin – or vitamin B7 – promotes healthy hair growth, strengthens and improves the condition of dry or brittle lashes.

Rhodiola Rosea Root – powerful botanical extract Rhodiola Rosea Root is rich in natural compounds that stimulate the hair follicles, supporting growth.

Myristoyl pentapeptide-17 – clinically proven to stimulate keratin production, Myristoyl pentapeptide-17 enhances lash thickness, fullness and length.

Full list:

AQUA, GLYCERIN, HYDROXYETHYLCELLULOSE, ALCOHOL DENAT, SODIUM CHLORIDE, PANTHENOL, CAPRYLHYDROXAMIC ACID, DIPOTASSIUM PHOSPHATE, INOSITOL, PANTHENYL ETHYL ETHER, METHYLPROPANEDIOL, SODIUM HYALURONATE, CAPRYLYL GLYCOL, 1,2-HEXANEDIOL, POTASSIUM PHOSPHATE, LACTOSE, LACTIS PROTEINUM, ACETYL METHIONINE, ACETYL CYSTEINE, SODIUM CITRATE, BIOTIN, BENZOIC ACID, SODIUM BENZOATE, MYRISTOYL HEXAPEPTIDE-5, MYRISTOYLPENTAPEPTIDE-17, POLYSORBATE 20, PORTULACA OLERACEA EXTRACT, RHODIOLA ROSEA ROOT EXTRACT

Does Xlash Eyelash Serum contain hormones?

No it doesn’t.

How long will a container of Xlash 3ml last?

A tube of Xlash 3ml will last for approximately 2-3 months. Xlash PRO 6ml will last for approximately 5-6 months.

Can I use Xlash twice a day to get better/quicker results?

No, Xlash is to be used once every day to get richer and more beautiful lashes. Extended daily use is not necessary and we do not recommend it.

What happens if I forget to use Xlash for one day?

If you forget or skip to apply Xlash at night, continue as usual next evening. Regular use of the product is the key to quickly achieve a long-lasting result!

How does Xlash works?

Xlash gives your lashes both length and strength. But you have to be patient and give the product time to affect your lash growth.

When will I see results of my eyelashes with Xlash?

Within 4 weeks you will see your lashes have grown longer but we recommend using the product for a longer time to really see amazing results.

Can I use Xlash products while being pregnant or breastfeeding?

The safety of Xlash has been demonstrated in multiple studies conducted by independent research laboratories. Xlash has been shown in these tests to be safe when exposed onto the skin and on the eyes in adult study subjects.

However, no studies have been conducted on pregnant or breastfeeding women with any Eyelash serum on the market. Therefore, we have no scientific reason to believe that Xlash poses a safety risk to women who are pregnant or breastfeeding. We have had pregnant customers that have used our products without any problems. We advise that if you are pregnant or breastfeeding that you first consult with your doctor or midwife, before using Xlash Eyelash Serum.

How do I cancel my order?

Where you decide to cancel an order after we have dispatched the products, you will be under a duty to return them to us, at your own risk. All such products should be returned within 14 days after the products have been delivered to you.
Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original product packaging, by one of the means set out in our returns procedure.

After you cancel your order and return the products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

How can I change my order?

If something is wrong with your order contact us ASAP so we can help you correct it at [email protected].

I haven’t received my order notification, what should I do?

If you didn’t receive your order notification please contacts at [email protected]

Usually this is because your payment method was declined, or the email information added was incorrect.

What other pages are authorized Xlash sellers?

XLASH Cosmetics products sells on various pages that constantly updates, please contact if you feel uncertain of a page. Our Email: [email protected]

Can I use multiple promo codes at checkout?

No you cant. Xlash.co.uk only allowes you to use one promo code per order.

How can I become an XLASH wholesaler?

We’d love to hear more about your work and what you do. Please send

us your company details, requested amounts, your location and the size

of your business. That will make it easier for us to get you the service you need.

Please fill in the form below.

Where can I find XLASH distributions prices?

Please email us at [email protected] to find out more.

Get in touch with us

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